Nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. The attempts of organizations in this situation are witnesses to this matter. In the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. One of...

Exploring an effective scientific method to measure the economic benefits of ecological products is great significance for green development. Based on InVEST model, this paper, taking Pearl River Delta (PRD) as example, evaluated FEPs value in PRD from 2000 2015; using a super-efficient DEA conversion efficiency was estimated, and its temporal spatial variation characteristics were analyzed Mal...

Ecodesign is examined critically starting from an expanded definition of sustainability. Traditional ecodesign objectives arise from the naturalistic dimension of sustainability, but often fail to account for absolute limits of the global ecosystem. A second, generally overlooked dimension is humanistic, directed at the underlying human drive to satisfy manifold domains of flourishing. Achievin...

Product/Service Systems have recently grown in manufacturers’ interest. This paper presents an international survey of manufacturers from Sweden, Japan, Italy and Germany. The results show that customer connection and demands along with increased competition were main driving forces for product/service systems. Also, most product/service systems include physical products, maintenance and repair...

Technological advances present rms in many industries with opportunities to substantially improve their product's capabilities in short periods of time. Customers who invest in these products may, however, react adversely to rapid improvements that obsoletes their previous versions by deferring their purchase. In industrial markets, there is an emerging trend of sequentially improving products ...

Cloud manufacturing is defined as a relationship between the consumer and a flexible array of production services, managed by an intervening architecture that can match service providers to product and manufacturing processes Cloud manufacturing definitions typically make explicit or imply three groups of actors: consumers, who request and use cloud manufacturing processes; application provider...