Innovation is being view from four areas of innovation, product, service, technology, and marketing. Whereas customer loyalty is composed of customer expectation, perceived quality, perceived value, corporate image, customer satisfaction, customer trust/confidence, customer commitment, customer complaint, and customer loyalty. This study aimed to investigate the influence of innovation factors ...

A newly introduced product or a service is labeled ‘successful innovation’ only after it has been proven in market. Certainly, market failures of products/services or their improvements are much more common than commercial successes, which is a significant drawback. The ideas introduced in this paper are applicable to evaluation of innovativeness of planned introductions of design changes, prod...

the increasing growth and development of communications technology has created a major change indifferent aspects of human life and organizational performance. new technologies have changed function and attitudes of individuals and organizations and have become an important aspect in creating new jobs and innovation in organizations. development of new phenomena such as electronic business, ele...

Without new products and services utilizing this infrastructure (m-services), however, these investments may never be recollected, and today there is no sure sign of demand for these new “nomadic applications” in the market. This paper shows how actors in the m-services value network co-ordinate their efforts to bring such applications to the marketplace. It shows their risk averse and locally ...

Moving beyond questions about “services” and “the services economy,” this panel considers fresh ways of thinking about service innovation in the era of pervasive digitization. Panelists will argue that our understanding of digital services and products is radically transformed if we consider all exchanges to be service-for-service exchanges in which customers and suppliers co-create value in ex...

In recent years, the financial services industry has been witness to considerable consolidation (Berger & Udell, 2006; De Nicolò, Bartholomew, Zaman, & Zephirin, 2004; Figueira, Neills, & Schoenberg, 2007) and organizational progress in order to sustain two main objectives: efficiency and commercial effectiveness (Epsten, 2005; Sherman & Rupert, 2005). In order to sustain customer-oriented and ...

Responding to a 2015 MISQ call for research on service innovation, this study develops a conceptual model of service innovation in higher education academic libraries. Digital technologies have drastically altered the delivery of information services in the past decade, raising questions about critical resources, their interaction with digital technologies, and the value of new services and the...