Quality management is becoming more and more important for the manufacturing as well as the service industry. In the last couple of years manifold approaches for quality management have been developed such as Six Sigma, Total Quality Management (TQM), Lean Management or KAIZEN for example. The increasing variety of quality management methods leads to challenges for quality managers since enterp...

In today’s complex and turbulent environments the need for continuous improvements in products and processes is widely recognised. But the mechanisms whereby such a continual stream of innovation can be achieved are often less clearly identified. One option is to mobilise a high proportion of the workforce in a process of sustained incremental problem-solving, but experience with this approach ...