Personnel differentiation has been viewed as one of the immeasurable competitive advantage for the service sector in the world. Such advantage or human resource based advantage is difficult for a competitor to imitate because the source of the advantage may not be very apparent to an outsider. If the service organization wants to achieve competitive advantage they must differentiate their perso...

The consumer behavior is always remaining under influence of factors, which simulates the behavior of consumers towards either remain loyal with existing brand or switch towards other brands. This research study is aimed to analyze the switching behavior of mobile users in Manchester, UK, whose behavior is affected toward switching from exiting mobile phones towards new mobile phone. The focus ...

Healthcare managers must deliver high-quality patient services that generate highly satisfied and loyal customers. In this article, we examine how a high-involvement approach to the work environment of healthcare employees may lead to exceptional service quality, satisfied patients, and ultimately to loyal customers. Specifically, we investigate the chain of events through which high-performanc...

In a competitive market environment, supply chain management (SCM) has been critical for companies to survive. Demand planning plays an important role in SCM, for it provides accurate demand forecasts which may achieve customer satisfaction by offering benefits such as low inventory level, short lead time, efficient resource allocation, and quick response. To obtain more accurate forecasts, thi...

One of the top fast-food restaurants in world, McDonald's has more than 36,000 locations across globe. In Malaysia, there are 320 branches country wide and they employ over 15000 employees around country, supplying career, development opportunities. This study aims to focus on how satisfied with their job loyalty towards joint. Moreover, this will also explain satisfaction a crucial part shapin...

The 2021 South African local government elections continued a trend of dissipating turnout among young voters. youth, aged 18–34, constitute nearly third SA's adult population, and their voting decisions could have decisive influence on electoral politics. Youth voter behaviour - including that the ‘born-free’ generation has been an area critical interest. However, this interest mostly yielded ...

In contrast to common assumptions, jihadist movements’ view of Christian minorities in the Middle East has been neither unambiguous nor static. It changes according overall political conflict region and is characterized by specific, unpredictable struggles that arise locally. By studying official statements al-Qaeda ISIS, their ideological strategic writings conduct vis-à-vis indigenous Christi...