Reactive power compensation is an important challenge in current and future smart power systems. However, in the context of reactive power compensation, most existing studies assume that customers can assess their compensation value, i.e., Var unit, objectively. In this paper, customers are assumed to make decisions that pertain to reactive power coordination. In consequence, the way in which t...

Customer satisfaction is the result of product quality and viability. The place of the perceived satisfaction of users/customers for a software product cannot be neglected especially in today competitive market environment as it drives the loyalty of customers and promotes high profitability and return on investment. Therefore understanding the importance of requirements as it is associated wit...

A number of researches of customer value start in recent years, and the concept of customer value is increasingly used in management and marketing lately. Customer value is considered central to acquire competitive advantage and long-term success of the company. There are comparatively less researches on delivering customer value based on service process and lack of systematization as a whole a...

In this paper, we study the dynamic pricing problem of a multi-server facility that processes requests from several customer classes on a first come first served basis. We assume an arrival belongs to one of a finite number of customer classes and that each class is distinguished by known and arbitrary service valuations and arbitrary but non-decreasing waiting cost functions. We model the faci...

One of the foundational of service science and of study of value-creation in service systems is service-dominant logic (S-D logic). S-D logic especially emphasizes the role of customers; that is, each customer is recognized as an active co-creator of knowledge and service value. Most studies on the value co-creation process have concentrated on the interaction between customers and providers. I...

Configurators have been generally accepted as important tools to elicit customers’ needs and find the matches between customers’ requirements and company’s offerings. With product configurators, product design is reduced to a series of selections of attribute values. However, it has been acknowledged that customers are not patient enough to configure a long list of attributes. Therefore, making...

The dissertation considers the heterogenity of firms. It consists of a theoretical and an empirical part. In the theoretical part it is examined to what extent asymmetries between customers have an impact on firm behavior. In the empirical part, the author analyzes the level of heterogeneity of firm performance within industries. Chapter 1 introduces the reader into the topic of firm heterogene...