To improve customer satisfaction through prompting waiting time is a key way for a call center. The practice shows that the length of prompted waiting time has an important effect on customer satisfaction and the utility of the call center. Based on queuing theory we develop a maximum system utility optimization model with consideration of customer psychology behavior. First, we study the impac...

Modeling line in non standard way occurs when layout constraints and inappropriate placing customer is limited for taking customer service by the servant. The aim of this study is providing a mixed model for analyzing the system of non-standard line with Considering the limitations of the layout with Using the concepts and principles of queuing theory So that the main parameters of the model fo...

—Nowadays distributed computing approach has become very popular due to several advantages over the centralized computing approach as it also offers high performance computing at a very low cost. Each router implements some queuing mechanism for resources allocation in a best possible optimize manner and governs with packet transmission and buffer mechanism. In this paper, different types of qu...

Computerized touchscreen “Direct Recording Electronic” (DRE) voting systems have been used by over 1/3 of American voters in recent elections. In many places, insufficient DRE numbers, in combination with lengthy ballots and high voter traffic, have caused long lines and disenfranchised voters who left without voting. We have applied computer queuing simulation to the voting process and conclud...

2 Systems and Models 7 2.1 Classification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2.2 Input and output representations . . . . . . . . . . . . . . . . . . . . 10 2.2.1 Time Driven Systems . . . . . . . . . . . . . . . . . . . . . . 10 2.2.2 Event Driven Systems . . . . . . . . . . . . . . . . . . . . . 11 2.3 Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

In this work, we suggest an analytic technique with triangular fuzzy and intuitionistic numbers to compute the membership functions of considerable state-executing proportion in Erlang service models. The inter-entry rate, which is Poisson, admin (service) Erlang, are both fuzzy-natured case, FEk designating probabilistic deviation k exponentially phase. numeric antecedents shown validate model...

The network delay has a huge impact to the quality of a networked control system. This paper investigates modelling the network delay incurred by control system packets traversing a Mobile Ad Hoc Network from a plant to a controller using the queuing theory. Control systems can become unstable if information is lost or delayed so in this paper we compare voice traffic modelling with control pac...