Taking an interdisciplinary and bimodal approach to genre analysis, this paper examines the influence of an IT system on a genre of technical communication: the technical trouble ticket. This genre is examined first as an organizational practice, and then as a set of rhetorical statements; finally, the two approaches are combined and the role of the system in creating, controlling and enabling ...

This article aims to analyze how agreement regarding the central unit (macrostructure) influences agreement when establishing rhetorical relations (microstructure). To do so, the authors conducted an empirical study of abstracts from research articles in three domains (medicine, terminology, and science) in the framework of Rhetorical Structure Theory (RST). The results help to establish a new ...