Purpose – This study aims to measure and analyze the mediating role of e-satisfaction on effect e-service quality e-loyalty customers Bank Syariah Indonesia (BSI) in Banda Aceh, Indonesia.Methodology gathered primary data by distributing questionnaires a number 200 BSI that were selected as respondents using purposive sampling technique. A Structural Equation Modelling (SEM) technique is used t...

background: understanding customers has become an urgent topic for increasing competitiveness. the purpopse of  the study was to develop a qualitative dynamic attribute value model which provides insight into the customers' value for healthcare institute managers by conducting the initial open-ended questionnaire survey to select participants purposefully. methods: a total number of 427 questio...

This study aims to analyze the factors that influence customer loyalty at Bank Syariah Indonesia. The used five hypotheses and examined relationship between service quality, satisfaction, religiosity, loyalty. quantitative data with descriptive methods. population in this is all customers of samples amounted 158 taken using non-probability sampling techniques. Data analysis was carried out Stru...

Service-processes of electronic retailers are founded on electronic technologies that provide flexibility to sense and respond online to the dynamic and complex needs of customers. In this paper, we develop a taxonomy of service-processes in electronic retailing and demonstrate their linkage to customer satisfaction and customer loyalty. The taxonomy is grounded in a conceptual classification s...

This study examines how loyalty influences the relationship between customer satisfaction (CS) and repurchase intention (RPI). Considering the effect of time, the study introduces adjusted expectations, which are expectations updated after consumption experience. The present study investigates the role of adjusted expectations in the CS–RPI link. With structural-equation analysis, the proposed ...

Customers’ Loyalty is important to internet banking. Customers’ Loyalty is not only involved in the survival of internet banking,but also the revenue of intenet banking.This paper studies the factors influencing personal internet banking customers’ loyalty. The model of loyalty of internet banking is constructed on the basis of theoretical research and china’s reality. And the model is tested b...

Service quality and customer satisfaction are parts of factors that influence loyalty to bank services. Both necessary be fulfilled in order gain loyalty, which turn maintaining organization survival the long term. This study aims (1) examine how service influenced loyalty; (2) customers’ their bank; (3) simultaneous effects on loyalty. used a survey research design, respondents were selected p...

BACKGROUND Understanding customers has become an urgent topic for increasing competitiveness. The purpopse of the study was to develop a qualitative dynamic attribute value model which provides insight into the customers' value for healthcare institute managers by conducting the initial open-ended questionnaire survey to select participants purposefully. METHODS A total number of 427 question...

This study aims to determine and analyze the effect of service quality customer relationship management on loyalty mediated through satisfaction. research was a survey with data collection is questionnaire. The population in this are customers who use IndiHome fixed broadband services Special Region Yogyakarta. used primary obtained from answers 130 respondents purposive sampling method. analys...

Social virtual worlds (SVWs) are an emerging phenomenon in terms of numbers of users as well as business environments. When it comes to the economic viability of SVWs, keeping existing customers active, i.e. customer loyalty, is a sine qua non. In this paper we investigate customer loyalty with two key variables: continuous use intention and purchase intention. We apply the expanded expectation...