Purpose – The purpose of this paper is to illustrate how emotion display rules are influenced by relational, occupational, and cultural expectations. Design/methodology/approach – The authors compare these influences by assessing anger and happiness display rules toward customers, coworkers, and supervisors across four cultures. Findings – Overall, the findings suggest that anger can be express...

Purpose – The Public Sector Scorecard (PSS) is an integrated performance management framework incorporating strategy mapping, service improvement, and measurement and evaluation. It adapts and extends the balanced scorecard to suit the culture and values of the public and voluntary sectors. The purpose of this paper is to assess, with the aid of two case studies across organisational boundaries...

Safety culture is broadly recognized as important for Air Traffic Management and various studies have addressed its characterization and assessment. Nevertheless, relations between safety culture and formal and informal organizational structures and processes are yet not well understood. We aim to improve the understanding of these relations by agent-based organizational modelling and thus prov...

BACKGROUND Estimates of month-2 culture conversion, a proxy indicator of tuberculosis (TB) treatment efficacy in phase-2 trials can vary by culture-type and geographically with lower rates reported among African sites. The sub-study aimed at comparing TB detection rates of different culture media, within and across rifampicin-based regimens (R10, 15 and 20 mg/Kg) over a 6-month treatment follow...

Recent scholarship has argued for media organizations’ need to radically innovate ensure their survival in the future. This study deploys innovative learning culture (ILC) framework qualitatively innovation and a legacy public service organization. While are linked, processes of professional journalists have received only little attention. Through an analysis development network operating organ...

This research explored the role leadership has on positive service quality culture implementation. Positive is explained as being a concept explaining consistent and continuous delivery of good to customers leading customer satisfaction. On other hand, organizational considered be beliefs common practices binding members. The study utilized desk top approach reviewed series articles leadership,...