نتایج جستجو برای: service encounters

تعداد نتایج: 342313  

Journal: :Globalization and Health 2006
Peter H Koehn

Unprecedented migration, a core dimension of contemporary globalization, challenges population health. In a world of increasing human mobility, many health outcomes are shaped by transnational interactions among care providers and care recipients who meet in settings where nationality/ethnic match is not an option. This review article explores the value of transnational competence (TC) educatio...

Journal: :Healthcare quarterly 2010
Juan Bass Luis Guerra Baxter Willis

The objectives of this study were to describe the effects of an alternate payment plan (APP) on clinical surgical practice--at eight surgical divisions of Children's Hospital of Eastern Ontario--and to emphasize the important role of corporate indicators (CIs). To do this, we analyzed CIs comparing two years before the implementation of the APP with years one and two and years three and four po...

1996
Cheri Anderson Lester A. Wanninger

This paper addresses computer-mediated advertising (CMA) as a source of brand image. It is proposed that CMA contributes to brand image by facilitating unique consumer-brand relationships. The 'quality' of these relationships largely depend on how advertisers leverage interactivity and computer intelligence during interaction. An analogy is drawn between CMA and service encounters and a framewo...

Journal: :Australasian Marketing Journal (amj) 2023

Drawing on social exchange and anthropomorphism theory, this research examines the role of virtual conversational assistants (VCA) as frontline employees. Specifically, we investigate effects AI-derived features, such anthropomorphism, in building Human-Machine relationships. a qualitative interpretivist approach, 31 semi-structured interviews were conducted with global users Siri, Alexa Google...

Journal: :Nursing management 2005
Paul Martin Captain Phil Higton Hilary Scholefield

IN THE November issue of Nursing Management, airline pilot Chris Mann asked: 'Safety Culture? What safety culture?' ( Mann 2004 ). His paper summarises the training undertaken in the aviation industry particularly in relation to human factors, in recognition of their part in aviation safety. He posed the following questions of the NHS.

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