Current industry trends suggest that IT services are being sourced more selectively. A prominent example of such an IT service is the user help desk that is often an integrated service, where different sub-services are being delivered by different service providers. Hence IT service providers face the challenges of integrating business processes and IT elements as well as service management tas...

The reuse of knowledge and information arising from the different phases of a product’s lifecycle is crucial for a company in order to achieve competitive advantage. This paper describes a case study from the oil industry investigating the transfer of knowledge within the service phase and also between the service and design phases. Interviews with engineering designers and service engineers we...

in developed countries, improvement has been made in service providing industries along with the improvements made in quality assurance and management skills and systems in the domain of manufacturing industries. unfortunately, in developing countries, primary needs have led these countries to focus their attention illogically and solely on production and they disregard the quality of services....

In the past decade, fuel consumption and CO2 emission have increased in the airline industry. Large CO2 footprint has a damaging effect on the environment. Global concerns over this issue has made the airline industry to be greener. Most efforts of the green airline industry are improving the fuel consumption to reduce the CO2 emission and its environmental damage. Here, we use cruise speed con...

--The use of web services has dominated software industry. Existing technologies of web services are extended to give value added customized services to customers through composition. Automated web service composition is a very challenging task. This paper proposed the solution of existing problems and proposed a technique by combination of interface based and functionality based rules. The pro...

During recent years, the software industry has increasingly acknowledged that using discrete building blocks of software provides an effective way of engineering such systems (Stojanovic & Dahanayake, 2005). The 1990’s saw an increased use of component based development (CBD), but this is now giving way to the increasingly popular technologies of Web Services and Service Oriented Architectures ...

With the rapid change of business competitive environment, enterprise resource integration and innovative issues of business operation have gradually become the most important issues for businesses. Furthermore, many enterprises have implemented novel information technology and developing the innovative e-business applications systems such as enterprise resource planning (ERP), customer relatio...