An information technology consulting firm that specializes in Global Positioning Systems provides fleet management services for many of its clients. The systems currently used by companies require more advanced modernization to ensure optimal service delivery. To overcome this challenge, a proposed enterprise architecture on system is presented paper. comprehensive solution includes the necessa...

Many cryptographic schemes based on the bilinear pairings, namely the Weil pairing and the Tate pairing, were proposed recently. In this paper, we show that from these pairing-based cryptographic primitives, signature-masked authentication schemes can be developed. In such a scheme, a legitimate user obtains a signature from a Certificate Authority, and in order to get services from a service p...

Recently, the use of electric vehicles in a power grid has been attracting attention. The success vehicle-grid integration (VGI) requires active participation not only VGI service providers but also vehicle owners, utility companies, and government service. However, until now, such research sufficiently discussed. Thus, we propose framework for analyzing economic environment which each stakehol...

It is imperative for a competitive e-business service provider to be positioned to manage the execution of its service level agreement (SLA) contracts in business terms (e.g., minimizing financial penalties for service-level violations, maximizing service-level measurement based customer satisfaction metrics). This paper briefly describes the design rationale of an integrated set of businessori...

this article develops a theoretical structural model representing the repurchase behavior so that it can measure the repurchase index. the basic model was the european customer satisfaction index that is developed here by adding two latent variables: advertisement as an independent variable and repurchase intention as a dependent variable. data from a questionnaire survey of 150 respondents fro...

service failure can put companies out of business if attention is not paid to this problem. the purposes of this study were to investigate the explanatory relationships between hotel guests’ perceptions of (a) service failure; (b) service recovery strategies in each service failure situation and behavioral intentions. this study explained the components of service recovery strategies used when ...

In the past decades many e-government initiatives have been introduced. Currently, attention is shifting towards enhancing the effectiveness of these initiatives by improving service delivery through organizational transformation. This is called Transformational Government and is often regarded as the next step in the development of electronic government, in which unique cross-organizational pr...