The aim of this paper is to determine the status of service quality based on gap model in the insurance industry. The research method was an applied and Survey –Correlation type. The statistic population includes all managers, employees and customers of Iran's three insurance companies namely Alborz, Iran and Dana. The sample volume of various categories viz. managers, employees and customers a...

BACKGROUND AND AIM The doctor-patient relationship has been a major focus of society. Hospitals' efforts to improve the quality of their medical services have been to reduce the probability of doctor-patient conflicts. In this study, we aimed to determine the gap between expectations and perceptions of service quality according to patients to provide reference data for creating strategies to im...

information & communication technology(ict) is regarded as a means to rural sustainable development in order to reduce poverty, bridge the digital divide and prevent the migration of people from rural areas to cities. to achieve these goals and to deliver governmental services and other essential services needed by rural communities, ten thousand rural ict centers with an investment of $ 280 mi...

ABSTRACT
 The purpose of this study was to analyze the accountability mosques based on quality service community during Covid 19 pandemic in West Sulawesi Province. used a quantitative approach with purposive sampling technique which analyzed by multiple regression. Data were obtained using questionnaire 188 respondents. results showed that servqual variables Professional Skill (X1), Attit...

This study aims to identify the dimensions and service attributes that need be improved, as well improvements related quality of services provided by e-campus system students at UIN Mahmud Yunus Batusangkar. It also students. in order provide advice or consideration improve campus developer, which turn will produce a solution for user satisfaction. The procedures used include 5 stages are plann...

By drawing on an empiricist tradition, and on the literature discussing the philosophical problems of marketing knowledge, we seek to develop practical guidelines for developing empirical generalisations. In particular we suggest three criteria for the development of marketing knowledge: ensuring falsifiability and theoretical competition; overcoming uncertainty through replication; and using e...

The high cost of attracting new customers on the Internet and the relative difficulty in retaining them make customer loyalty an essential asset for many online vendors. In the non-Internet marketplace, customer loyalty is primarily the product of superior service quality and the trust that such service entails. This study examines whether the same applies with online vendors even though their ...

The stories of Kirana shops are now becoming folklore as Digital Retail has reared its head in the Indian sub-continent. To capitalize on this growth there has been a deluge of e-retail portals. However, the demographic scenario and the needs of Indian population are changing rapidly. The current study is an attempt to understand the dynamics of the major factors that consumers look into any of...