nowadays a growing number of implementing informationtechnology service management (itsm) frameworks proves the trends toimprove the it services and processes in organizations. in order toimplement an itsm projects successfully in an organization, it isessential to select a suitable itsm solution. evaluation and selection ofthe itsm software packages is complicated and time consuming decisionma...

the concept of business model has attracted increasing attention in recent years. specifically, growing number of internet providers on mobile phones are challenged by the selection of appropriate business model. considering the importance of a good business model in the firm’s success, this research investigates the business models selection process of internet providers on mobile phones in ir...