introduction: hospital information system (his) is a computerized system which is used as an electronic tool for patient information management and plays a significant role in providing quality health care services. therefore, his users' satisfaction about the quality of the services offered is crucial in assessing and more importantly improving the technical aspects of the system. on the other...

Quality management principles of customer focus, quality measurement, and continuous improvement can be used to bridge the gap between the theoretical promise of SGML as a tool for information owners and the practical compromises required to accommodate application limitations. Introduction SGML was originally developed to meet the requirements of publishers–that is, people who own information ...

It is recognised that distributed multimedia applications introduce new design challenges at all systems levels from network protocols to operating systems to application support platforms. Examples of the new requirements are: the need to represent continuous media [Anderson,90], storage and transmission issues, the realtime synchronisation of continuous media streams and quality of service co...

The aim of this research is to develop a scale to measure perceived service quality in net-based customer support systems. The primary question addressed by this research is: What is a valid and reliable measure that can be used for perceived service quality in net-based customer support systems? In order to answer the research question, a two-phase study is designed to 1) determine the attribu...

Software inspection, due to its repeated success on industrial applications, has now become an industry standard practice. Recently, researchers began analyzing inspection data to obtain insights on how software processes can be improved. For example, project managers need to identify potentially error-prone software components so that limited project resource may be optimally allocated. This p...

* In Proceedings of 18th Biennial Symposium on Communications, Kingston, ON, Canada, June 1996. Abstract: Emerging applications are characterized by highly different service requirements. Most importantly, they require specialized end-to-end quality of service and multicast support from the communication system. The BERKOM-II projects comprise application support as well as an enhanced communic...

Tooth loss is highly prevalent in Brazil, especially among the elderly, where more than three million need bimaxillary dentures. The federal government instituted Specialized Dental Care Centers (SDCC) to remedy this situation. The scope of this study was to evaluate one attribute of these Centers, namely the provision of full conventional dentures (FCD) from the perspective of quality and sati...

We performed an empirical study of the relation between technical quality of software products and the defect resolution performance of their maintainers. In particular, we tested the hypothesis that ratings for source code maintainability, as employed by the SIG quality model, are correlated with ratings for defect resolution speed. This study revealed that all but one of the metrics of the SI...

BACKGROUND Improving adherence to care standards is one way to improve quality of delivered care. This study aimed to determine the degree of providers' adherence to maternity care standards from the perspective of pregnant women. METHODS This cross-sectional study was conducted on 185 pregnant women in their ninth month of pregnancy who received maternity care from health centres in Tabriz, ...

Deficiencies in quality have been widely documented in the U.S. health care system. A recent component of purchaser response to these data has been the pursuit of quality-based purchasing (QBP). However, purchasers have been uncertain both how to measure quality and what incentives to offer to stimulate performance improvement. Furthermore, there has been dispute in the literature about the val...