Digitization empowers customers and creates corporate opportunities. Among others, new technology-based communication channels enable and force service providers into interacting with customers in a more target-oriented manner. Though crucially needed in practice, academic literature offers no approaches for determining a service provider’s multichannel strategy that balance the process and the...

A multiple regression model is used to assess the determinants of penetration rates in local exchange telephone service areas in Tennessee. The penetration rate is the percentage of households with telephone subscriptions in a given area. Since this study uses 1990 data, it is called a pre-competition, preLifeline assessment. In 1992, Tennessee was certified for participation in the Lifeline, a...

Adolescence is marked by rapid development of executive function. Mounting evidence suggests that executive function in adults may be driven by dynamic control of neurophysiological processes. Yet, how these dynamics evolve over adolescence and contribute to cognitive development is unknown. Using a novel dynamic graph approach in which each moment in time is a node and the similarity in brain ...

When rapidly switching between two tasks, bivalent stimuli can accidentally trigger the previously executed and therefore still activated response. Recently, it has been suggested that behavioral responserepetition effects reflect response inhibition that reduces the risk of such erroneous response repetitions. ccepted 12 February 2009 vailable online 21 February 2009

formance of firms In the US telecommunication services Industry is exanrlned, using extant Ideas to suggest that deregulation has dfffering impacts on different dlmensions of firms’ performance. The performance of the top 39 local exchange companies Is measured over the period 1981-87 using a multiperiod, multi-output ratio analysis model which enables dlsaggregatlon of gross performance measur...

E and survey-based research suggests that consumers often rely on their intuition and cognitive shortcuts to make decisions. Intuition and cognitive shortcuts can lead to suboptimal decisions and, especially in high-stakes decisions, to legitimate welfare concerns. In this paper, we propose an extension of a Bayesian learning model that allows us to quantify the impact of salience—the fact that...

A sample of 79 married couples were studied in 1983 in our laboratOlY engaging in a marital conflict discu&sion. Their facial expressions were coded from video tape using the Ekman and Friesen (1978) Emotion Facial Affect Coding System. This article doscribes the validity of this coding in several measurement domains: (a) the couple's perception of the relationship; (b) the prediction of the nu...

We consider the replacement transformation operation, a very general and powerful transformation, and study under which conditions it preserves universal termination besides computed answer substitutions. With this safe replacement we can signiicantly extend the safe unfold/fold transformation sequence presented in 11]. By exploiting typing information, more useful conditions can be deened and ...