There is a growing interest in theory and in practice with regard to the relationship between human resource management [HRM] and total quality management [TQM] as well as the relationship between these two perspectives and business performances. Empirical research suggests significant effects of HRM/TQM on the performances of an organisation. The majority of research in this area is focused on...

Introduction Although most of the exponents of TQM explicitly claim that TQM is transferable to services, the precepts and practices have been derived from the experience of consultants and practitioners in manufacturing. Both the US and Japanese " gurus " focus and address their work primarily to manufacturers, with application of TQM in services only given secondary attention. As Albrecht (Al...

In this study, we have developed an analytic network process (ANP)-based framework to identify the level of impact of different factors on total quality management (TQM) implementation and to assess the readiness of the Turkish manufacturing industry to adopt TQM practices. ANP is a methodology recently introduced by Saaty for multiple criteria problems where there is feedback and interdependen...

the aim of this study was to survey employees’ readiness working in physical education offices in west and east azerbaijan and ardebil provinces for accepting total quality management (tqm). the study was a descriptive survey and the sample consisted of 125 employees (45 females and 80 males) working in physical education offices of the three mentioned provinces. spinwall (1994) questionnaire i...

Purpose – The purpose of this paper is to explore the relationship between the extent of total quality management (TQM) implementation and organization performance, and the moderating effect of co-worker support and organization support on the TQM/performance relationship. Design/methodology/approach – A questionnaire survey was developed and distributed to a sample of firms selected from the m...

Total quality management (TQM) has been identified as a key driver of organizational performance in public and private organizations. Organizational culture, along with TQM sustainability investigated to understand its contributions performance. become crucial pillar for growth development due the growing expansion manufacturing sectors world. practices, which may differ firms, are said be impo...

The successful implementation of Total Quality Management (TQM) in the higher education (HE) system has been a highly debated and contentious subject. However, small effect TQM tools was implemented non-academic activities HE institutions. They are mainly concentrated on practices which bill payments, registration purchase activities. significant factors such as curriculum development, teaching...

This article deals with implementing Total Quality Management (TQM), leadership, and organization in Islamic education. The author explained that TQM could help improve the quality of education by supporting continuous control. Also, good leadership is needed to support implementation educational institutions. Furthermore, authors explain teamwork important At academic level, working together a...