this study compares the impact of quality management tools on the performance of organisations utilising the iso 9001:2000 standard as a basis for a quality-management system and those utilising the eFQm model for this purpose. a survey is conducted among 107 experienced and independent quality-management assessors. the study finds that organisations with qualitymanagement systems based on the ...

It is generally assumed that certification such as ISO 9001 is incompatible with Agile Development Methods, particularly eXtreme Programming. However it is possible to achieve certification in a manner that is compatible with XP and does not reduce agility. The key to this is making the documentation, process monitoring and audit trail required for certification a natural output of the developm...

This conceptual paper provides guidance for the implementation of a functional ISO 9001 quality management system (QMS) in small and medium-sized enterprises (SMEs). To help a SME understand its starting point, four initial states for QMS implementation are defined. Five paths for moving the QMS from the initial state to the desired state are described. To support the transition from the initia...

Hasil observasi pendahuluan diketahui bahwa Koperasi KWP belum dapat dikategorikan sebagai organisasi profesional terutama dari aspek penataan dokumennya. Karena itu, langkah strategis yang perlu dilakukan adalah melakukan sistem, mekanisme dan prosedur dengan menggunakan ketentuan tertera dalam panduan ISO 9001-2008.
 Tujuan PKM ini membantu dokumen berbasis 9001-2008 berupa manual mutu a...

conclusions generally, there is a lack of robust and high quality empirical evidence regarding the effects of iso 9001 and the efqm model on the quality care provided by and the performance of hospitals. however, the limited evidence shows that iso 9001 and the efqm model might improve hospital performance. results seven out of the 121 studies that were retrieved met the inclusion criteria. thr...