the aim of this research is to consider the quality of services provided by kerman telecommunication company (ktc) from different perspective in order to keep and attract clients. in this research, the quality of services by kerman province telecommunication company in different parts such as: phone, mobile phone, data service and also the quality of presented services by serving offices due to...

Online English education has become a very common way of educating and learning during the coronavirus pandemic. However, weight analysis index for service quality survey online industry remains research gap this period. Thus, implemented analytic network process (ANP) to analyse index, ranking teaching based on (SERVQUAL) questionnaire compare differences between dual perspectives providers co...

This study aims to determine the indicators that affect quality of service for company. Service analysis is carried out by integrating Quality (Servqual) and Importance Performance Analysis (IPA) methods. Servqual a method identifies using five dimensions: tangible, reliability, responsiveness, assurance, empathy. Each dimension in deployment becomes several describe moment truth company provid...