The ISO 9000 experiences of the same sample of organisations over a five year time period is examined in this paper. The responses to a questionnaire sent out at the end of 1999 to companies which had a reasonably long term experience with the ISO 9000 series quality system are analysed. These companies were ISO 9000 series certified before 1994 when the authors conducted their first survey on ...

Total quality management (TQM) has been identified as a key driver of organizational performance in public and private organizations. Organizational culture, along with TQM sustainability investigated to understand its contributions performance. become crucial pillar for growth development due the growing expansion manufacturing sectors world. practices, which may differ firms, are said be impo...

Rapid socio-economic and technological changes have urged the implementation of new approaches to procure construction projects. Total Quality Management (TQM) is one of the approaches that contribute towards ensuring that projects are being delivered to the stakeholder requirements. This study identifies critical success factors (CSFs) that affect the implementation of TQM in the Libyan Constr...

The aim of this study is to assess the impact soft TQM practices on business performance hotels in Vietnam's current climate. Data was collected from 190 rated three stars or higher 2022. Using a SEM model, author found that such as customer focus, senior leadership commitment, employee engagement, and training positively affect hotel results. Specifically, should prioritize engagement these fa...

Quality management is continuously evolving and the progression so far is frequently described in terms of four stages. According to these descriptions, Total Quality Management (TQM) constitutes the currently highest level, or fourth stage, of quality management. Despite the divergence of views on what constitutes TQM, it is commonly described as a number of diverse activities, here designated...

There is a growing interest in theory and in practice with regard to the relationship between human resource management [HRM] and total quality management [TQM] as well as the relationship between these two perspectives and business performances. Empirical research suggests significant effects of HRM/TQM on the performances of an organisation. The majority of research in this area is focused on...

The concept of Quality Management is very developed and widely applied, especially in the world education, an educational management approach has developed, namely Total (TQM). aims this study were to determine: (1) implementation TQM program at MAS Darul Aitami Aceh Selatan improve quality education; (2) efforts made by madrasah principals implementing TQM; (3) inhibiting factors implementatio...

This study explores the relationship between organisational culture and total quality management (TQM) implementation in Australia, with purpose of identifying particular that dominants Australian construction industry, distinguishing which cultures determine successful TQM. Although application competing values framework (CVF) for evaluating (OC) industry has been studied by some scholars, res...