SIMPEG – SIMAK DIHAT is Information System of Government Staff that developed by the Denpasar City Personnel and Human Resources Development Agency (BKPSDM) in supporting implementation e-government Smart for realization good public services based on "Sewakadharma" as an innovation product. The COVID-19 pandemic has created several changes. Starting from budget efficiency, Work From Home (WFH) ...

ISO 38500 is an international standard for IT governance. The guidelines of ISO 38500 can also be applied at the IT security functional level in order to guide the governance of IT security. This paper proposes the use of a strategic information security management (ISM) framework to implement guidelines of ISO 38500. This approach provides several strategic advantages to the organization by 1)...

This paper conceptualizes IT service management (ITSM) capability, a key competence of today’s IT provider organizations, and presents a survey instrument to facilitate the measurement of an ITSM capability for research and practice. Based on the review of four existing ITSM maturity models (CMMISVC, COBIT 4.1, SPICE, ITIL v3), we first develop a multi-attributive scale to assess maturity on an...

Today’s market environment requires companies to adapt to new business models and to improve their operational excellence in terms of process efficiency and organisational effectiveness. Agility and flexibility build on high-quality corporate data and powerful corporate data management. This paper proposes a framework for corporate data quality management. The structure of the framework consist...