background: call center sector in india is a relatively new and fast growing industry driving employment and growth in modern india today. most international call centers in national capital region (ncr) of delhi operate at odd work hours corresponding to a time suitable for their international customers. the sleep quality of call handlers employed in these call centers is in jeopardy owing to ...

This paper discusses an HMM-based Mandarin telephone speech recognition method for implementing a prototype system of automatic telephone number directory service. It adopted the GPD/MCE training algorithm to train the HMM models for 100 final-dependent syllable initials and 40 syllable finals. The SBR method was used to compensate the speaker and channel effects. Besides, an RNN-based pre-clas...

BACKGROUND In a general practice in The Netherlands, the demand for direct telephone consultation with the doctor became extreme, which resulted in poorly managed consultations, and poor telephone access due to busy lines. A call-back telephone appointment system was therefore introduced: all calls are answered and, when possible, managed by the practice assistant. If the assistant feels incapa...