نتایج جستجو برای: apology strategies
تعداد نتایج: 389608 فیلتر نتایج به سال:
Journal:
:The Journal of applied psychology
2007
Donald L Ferrin
Peter H Kim
Cecily D Cooper
Kurt T Dirks
Prior research on responses to trust violations has focused primarily on the effects of apology and denial. The authors extended this research by studying another type of verbal response that is often used to respond to trust violations but has not been considered in the trust literature: reticence. An accused party may use reticence in a sincere and even legitimate attempt to persuade a trusto...
Journal:
:Theological Librarianship
2010
Journal:
:Transactions and Proceedings of the American Philological Association
1969
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