Services offered through the mobile channel are increasing rapidly. However, limited understanding exists on the variation in adoption of these services. This study provides insights on this area by examining factors that influence the adoption of mobile banking services. Based on UTAUT, innovation diffusion, and ubiquitous computing framework, we identity accessibility, alertness, personalizat...

This paper empirically explores the major considerations associated with Internet-enabled ebanking systems and systematically measures the determinants of customer interactions with ebanking services. The results suggest that perceived usefulness, ease of use, security, convenience and responsiveness to service requests significantly explain the variation in customer interactions. Exploratory f...

This study focuses on the adoption of retail internet banking among consumers in the Klang Valley, Malaysia and the impact of demographics factors on such adoption behavior. This study adopts a quantitative approach using surveys conducted at banks. The results indicate that while the hypotheses pertaining to gender, race, income, educational level and occupation were not supported but age is s...

Internet banking provides huge benefits to banks‟ in cost savings, improved customer relationships and differentiating their offerings from competitors. Although the Internet banking services were introduced in India for more than a decade ago, the adoption among the bank customers is still very low. This study aims to identify the factors that are significantly influencing the bank customers i...

Providing the security services (authenticity, integrity, confidentiality and non-repudiation) all together in mobile banking has remained a problematic issue for both banks and their customers. Both the public key infrastructure (PKI) and the identity-based public key cryptography (IB-PKC) which have been thought to provide solutions to these security services, have their own limitations. Whil...

banking and financial services are important parts of the service industry. quality of service in the banking industry has a close relationship with customer satisfaction service system. banks could create competitive advantage by increasing customer satisfaction and reduce costs in today's competitive environment. this paper presents a decision-making model to obtain optimum tasks assigne...

The purpose of all service institutions, including banks is to provide appropriate services for the customers' satisfaction. In fact, the key to the success of these organizations relates to the customer-orientation and focus on the quality of services. Since the organizations providing financial service, especially banks operate in an environment with indistinct products, their quality service...

in recent years, the banking industry has made significant changes in technology and communications. the expansion of electronic communications and a large number of people around the world access to the internet, appropriate to establish trade and economic exchanges provided but high costs, lack of flexibility and agility in existing systems because of the large volume of information, confiden...

one of the biggest opportunities and challenges facing organizations today is the use of web technology. the internet as a tool for economic exchanges create new sources of income for most of organizations put. the present study investigated the relationship between customer satisfaction and implementation of electronic systems has been. this research used a descriptive, correlational survey. t...