introduction: patient satisfaction is crucial to the long-run success in health care center. with regard to the highest patients’ referral to the emergency department and the existing challenges due to the patient’s need to urgent care, we aimed to evaluate health care services quality in this unit to find out whether the patients have different expectations from health care providers and if th...

Customer satisfaction is an important parameter of a hospital as a service organization. In this study, taking into account that service quality as a parameter that influences customer satisfaction; is in connection with performance indicators. The dimensions of service quality and performance indicators in Saadi hospital; Isfahan city; Iran; were prioritized using Analytic Network Process and ...

abstract background: hospital emergency ward plays a pivotal role in hospital and health care system regarding necessity of immediate,qualicative and effective performance due to numerous and complicated processes happens in the emergency ward. qfd is one of the most effective methods used for designing and improving the quality in order to fulfill customers' expectations and improve their...

Background: Measuring service quality is an effort to assess and evaluate performance. Currently, the measurement of clinical forensic has never been done. There no instrument for measuring patients. Objectives: This study aims collect valid evidence a modified questionnaire measure quality. Methods: protocol followed three phases from World Health Organization guidelines on translating adaptin...

The paper discusses two different approaches to the quality of service assessment in circuitand packet-switched networks. It shows the fundamental differences between these environments, traffic characteristics and their impact on key performance indicators. The author presents an example of quality evaluation in legacy and modern networks. He also highlights the multi-service character of curr...

background and purpose   methods   results   conclusion:   key words   journal of medical education fall 2006; 10(1); 3-10 : q uality g ap , e ducational s ervices , s tudent , b andar a bbas negative quality gap means students’ expectations are more than their perceptions. so improvements are needed across all of the five dimensions. : the results demonstrated that in all of the five servqual ...

Although it is habitual to measure human perceptions with quite accurate instruments, perceptions are characterized by uncertainty and fuzziness. Furthermore, variations in individual perceptions and personality mean that the same words can indicate very different perceptions. In this context, the fuzzy linguistic approach seems to be an appropriate framework for modeling information. In this p...

E-commerce literature has rarely addressed the measurement of customer perceptions of web site service quality in digital marketing environments. It is argued that the current SERVQUAL and IS-SERVQUAL instruments need to be refined and validated to fit the digital marketing environment, as they are targeted primarily towards either traditional retailing or information systems contexts. This art...

nowadays service industry plays an essential and significant role in economic growth and development of nations, while the role and importance of insurance industry as a supporting base of other industries is apparent. on the other hand, the world of insurance is rapidly changing and getting competitive and correct understanding of customers' requirements and their satisfaction are essentials f...