Reaching a Strategic Alignment is a crucial aspect for any organization. The alignment can be achieved by controlling, through monitoring probes, the coherency of the Business Processes with the related Business Strategy. In this paper we present SAF, a powerful framework for those organizations that aim at a superior business performance and want to keep monitored the organization’s alignment....

With the increasing demand for real-time information on critical performance indicators of business processes, the capturing, transformation and correlation of real-world events with minimal latency are a prerequisite for improving the speed and effectiveness of an organization's business operations. Events often include key business information about their relationship to other events that can...

A business process (BP for short) consists of a group of business activities undertaken by one or more organizations in pursuit of some particular goal. It usually operates in a cross-organization, distributed environment and the software implementing it is fairly complex. Standards facilitate the design, deployment, and execution of BPs. In particular, the recent BPEL standard (Business Proces...

Information sources providing real-time status of physical objects have drastically increased in recent times. So far, research in business process monitoring has mainly focused on checking the completion of tasks. However, the availability of real-time information allows for a more detailed tracking of individual business tasks. This paper describes a framework for controlling the safe executi...

This paper presents the case study of BT Italy, which has implemented a performance dashboard to monitor business processes to deliver customer services. Top Management had a punctual view of the business processes, performance, such as Order Acquisition, Order delivery. Nevertheless, it wanted to enhance the end-to-end view to take actions improving the customer experience and reducing the lea...

The execution of business processes generates a lot of data representing happenings (also called events) that may be utilized for process monitoring and analysis. This, however, is not supported by typical Business Process Management Systems (BPMSs). Especially, in manual executing business process environments, i.e., not driven by a BPMS, the correlation of events to processes for monitoring a...

Concerns such as compliance, auditing, business activity monitoring or accounting need to be addressed in the early stages of modeling and not only at the implementation or execution levels. Mostly, such concerns are modeled as part of the normal flow in business process models. However, the crosscutting nature of such concerns leads to scattered and tangled models. When we try to model busines...

In this paper we study the opportunities of commercial exploitation of applications based on sensor networks. Such applications are quite famous nowadays in many different domains of everyday life (e.g., health monitoring, traffic monitoring). We introduce a new business model for sensor based services. Such business model involves entities like the mobile network operator and capitalizes on ex...