To remain competitive, enterprises have to mesh their business processes with their customers, suppliers and business partners. Increasing collaboration includes not only a global multi-national enterprise, but also an organization with its relationship to and business processes with its business partners. Standards and technologies permit business partners to exchange information, collaboratio...

To remain competitive, enterprises have to integrate their business processes with their customers, suppliers, and business partners. Increasing collaboration includes not only a global multi-national enterprise, but also an organization with its relationship to and business processes with its business partners. Standards and technologies permit business partners to exchange information, collab...

Collaborative sourcing is defined as a group of organisations combining on the demand side as part of the outsourcing process. Based upon a synthesis of the outsourcing and collaboration literatures, this paper seeks to examine both the benefits of collaborative sourcing and the options available. A series of case studies identifies that a number of alternative collaborative sourcing modes are ...

Does information technology outsourcing reduce non-IT operating costs? This study examines this question and also asks whether internal IT investments moderate the relationship between IT outsourcing and non-IT operating costs. Using a panel data set of approximately 300 U.S. firms from 1999 to 2003, we find that IT outsourcing has a significant negative association with firms’ non-IT operating...

We propose a model to explain success in large scale, complex outsourcing arrangements. The work is based on a field study of current outsourcing practice and review of literature. The model links outsourcing success to modularity and firm level performance. Data collected from a survey of Chief Information Officers and other senior managers supports our hypotheses. In particular, we observe th...

Competitive markets force companies to minimize their costs while at the same time offering solutions which are tailored to the needs of their customers. This requires organizations to outsource at least parts of the overall effort and to rely on services which have to be provided by external partners, leading ultimately to virtual enterprises. The workflow concept has been very successful in c...

The discussion about outsourcing covers a wide area. The relevant literature refers to a situation which is traditionally well known in theory and practice as a “make or buy” decision. Nevertheless, it is necessary to concentrate on the economic factors of outsourcing decision. Simultaneously, with the evolution of Process Management, and more recently, of “managing organizations as systems,” t...

The convergence between telecommunications and computing industries enabling the provision of Internet/net centric products and services has seen the emergence and collapse of the first phase applications services provisioning (ASP) industry. This paper discusses the findings of a longitudinal research program comparing traditional and applications outsourcing methods and practices. Preliminary...

a r t i c l e i n f o The aim of this article is to present a research model that defines how different outsourcing strategies influence organizational control mechanisms that impact outsourcing outcomes. This research study consists of five case studies, each focusing on a foreign multinational corporation (MNC) that has outsourcing experience in China. The results of these case studies examin...

The vendor firm’s body of knowledge (BoK) has been considered to be vital in IT outsourcing success since outsourcing is considered as flow of knowledge especially from vendor firms to client firms. However, previous researches mostly focused on the client firms’ perspective and less attention on vendor firms and their knowledge bases. In this paper, we investigated the impact of vendor IT firm...