This study aims to determine organizational citizenship behavior’s impact on customer loyalty and quality of services. That is to examine, organizational citizenship behavior of nurses and patients (customers) of the Kermanshah province hospitals by two hypotheses. Population comprised of 1524 nurses which 544 nurses were selected as sample. Also sample of same size in a random way in a period ...

Background: Mental health is an essential requirement for any profession, especially nursing and plays an important role in improving positive psychological characteristics. Some variables related to mental health can be social capital and organizational citizenship behavior. Thus, the aim of this study was the   prediction of mental health based on social capital and organizational c...

objective: citizenship identity as it is understood from the component words is a kind of distinction and recognition of intimates from outsiders which has a historical background. meaning of citizenship holds the concepts such as rights, responsibilities and duties, as well as a sense of belonging that in accordance with others and executive agencies will be meaningful and indicates a kind of ...

The citizenship concepts emerging from particular attention and gets equality, justice, social theories and political and legal status as well. The problem of sociological study of Payamnoor University in South Khorasan is the citizenship and Anthony Giddens on reflexivity and lifestyle influence the status of citizenship has two elements in this paper and it discusses the reflection and its im...

background: attention to organizational citizenship behavior and job satisfaction is effective in improving employees’ performance and quality of services in health care organizations. due to higher job pressure and dissatisfaction among nurses, it seems like evaluating the relationship between organizational citizenship behavior and job satisfaction among nurses is important.   methods: in thi...

The aim of the current study is to examine association between employee commitment and job satisfaction at selected private universities in Kurdistan region Iraq. Organizational predicts work variables, for example, turnover, hierarchical citizenship conduct, employment execution. A percentage elements, part stretch, strengthening, shakiness employability, appropriation authority have been appe...

Purpose: A descriptive study was conducted at Aluminum Corporation in Iran in order to construct a causal model of organizational citizenship behavior based on personality factors with mediation of job involvement, job self-efficacy, factual well-being and organizational commitment. Material and method: The research sample consisted of 360 employees of the mentioned company selected by stratifi...