Insurance sector in India is growing at a very fast pace. With the entry of more and more private sector insurance, the competition within the industry is becoming very intense. Competition in the country among the insurance companies is strong as there have been new entrants into the market. Thus customer satisfaction is a crucial issue for the insurance company management to retain and attrac...

Digital growth in Indonesia, especially e-commerce is very fast, competition between online businesses getting tighter. Customers easily move from one place to another get the best. In a marketing strategy time where so fierce today, most important thing for marketers maintain good relationships with customers, other statement, challenge and priority of business loyalty. Loyalty, customer satis...

PT. Daya is one of the actors in automotive and service sector that can maintain quality to customer satisfaction where business competition faced by companies increasingly requires company management be more careful determining marketing strategies order win competitive competition. At this time products form services have become a fairly dominant part its influence economy, addition physical ...

A new model and solution for the energy minimizing vehicle routing problem with time windows (EVRPTW) and customers’ priority is presented in this paper. In this paper unlike prior attempts to minimize cost by minimizing overall traveling distance, the model also incorporates energy minimizing which meets the latest requirements of green logistics. This paper includes the vehicles load as an ad...

customers’ expectations while being cost conscious and efficient. Satisfaction is typically measured by satisfaction surveys that patients complete about their recent hospital experience. However, assessing patient satisfaction in critical care environments becomes complicated. Often patients are not making decisions related to their own care because of their severity of illness and level of co...

We formulate a theoretical model in which we postulate that if a customers' behavior is perceived as not optimal, customers will adjust this behavior based on their current satisfaction and payment equity. Furthermore, customers will also include new experiences. In our empirical study we particularly investigate customer referrals and the amount of services purchased. Our results show positive...

mobile technology and mobile learning are considered as important and impressive factors in earning the organizational competencies and achieving competitive advantages and customer loyalty. the purpose of this study is to evaluate the role of mobile technology in customer loyalty. the mellat bank mobile services are entering a new transition period. in response, the banking industrial is shift...

today, customer satisfaction as a factor of success of companies has a main importance in the marketing literature. this study has been done to identify factors affecting customer satisfaction with an emphasis on the social capital and the organizational justice. the statistical population of the study includes staff and customers of the commercial banks in tehran, qom and markazi provinces. to...

Customer satisfaction is the level of customer after comparing services or products received under what expected. consumer feeling disappointment pleasure for each individual performance product that thought according to expected performance. goal every company survival company. Paying attention and increasing very useful in world business competition. Companies with a high tend be superior oth...

Background and Aim: The growing healthcare expenses, technological advancements and increasing competition in healthcare services, brings up new challenges for healthcare industry in providing appropriate services to customers. The Lean methodology, which is a managerial approach, provides tools necessary to eliminate waste and increase customer satisfaction through increasing quality of the se...