Efficient Consumer Response (ECR) is a grocery industry supply chain management strategy, making use of electronic commerce and other innovations, to make the industry more efficient internally and responsive to consumer needs. Despite the many potential benefits obtainable from ECR, several studies indicate that the diffusion of ECR has been slow in many regions. There are many factors to whic...

Electronic commerce and online shopping continue to grow as consumers’ channel of choice for products and services. Yet, persistent issues of security, availability, and personalization inhibit its full potential. This paper examines the behavioral and economic aspects that contribute to online consumers’ satisfaction and eventually lead to their preference of the online channel. Using a struct...

The purpose of this study was to measure the effect service quality and promotion on consumer satisfaction in Tour & Travel companies. This research method is descriptive quantitative. type sampling used random by distributing 79 questionnaires consumers. analysis technique multiple linear regression analysis, including coefficient determination test, correlation simultaneous test (F test)....

The purpose of this study was to determine the effect sales promotion and service quality on customer satisfaction at PT. Dhiya Alia Firdaus (Dafira Tour & Travel). This uses a quantitative descriptive approach. population were 134 consumers who had made purchase sample used Slovin formula as many 100 respondents. Data collection techniques through questionnaires, documentation, literature ...

Fulfillment of consumer desires and expectations will create satisfaction in consumers so that become loyal. The purpose this study was to determine 1) the effect price perceptions on loyalty, 2) product quality 3) brand ambassadors 4) loyalty mediated by satisfaction, 5) mediating 6) influence satisfaction. population were all female Scarlett cosmetics Special Region Yogyakarta. sample researc...

Recommendation agents (RAs) have been used by many Internet businesses such as Amazon and Netflix. However, few authors have studied how consumer behavior is affected by those that make suggestions to online consumers based on their recent shopping behavior. Fewer still have examined the role that RAs play in influencing impulse purchasing decisions online. Our study developed a theoretical mod...

For the energy management problems for demand response in electricity grid, a Metropolis Criterion based fuzzy Q-learning consumer energy management controller (CEMC) is proposed. Because of the uncertainties and highly time-varying, it is not easy to accurately obtain the complete information for the consumer behavior in electricity grid. In this case, the Q-learning, which is independent of m...

Traditional models of consumer decision-making are largely cognitive and sequential in nature. While there is some recognition of an emotional component in the decision-making process, traditional models assume emotions are sequential in nature with the most important emotion being the final one, negative emotions are bad and should be overcome, cognitive and affective processes and multiple em...

Extreme resource constraints in web application development environments often lead to minimal formal testing. This lack of testing compounds the problem of low consumer retention. In this paper, we analyze an existing study of the consumer-perceived severities of 400 realworld web application faults. We provide concrete guidelines to increase the perceived return-on-investment of testing. We s...