Abstract Addressing a call for theoretical development in human-robot interaction research, this study introduces activity theory to the field of service robots (SRs) hospitality and tourism. Activity was used as foundation conceptual analysis in-depth interviews with customers. The results content future research directions are presented based on each system’s components: object (customer expe...

with the development of restructured power systems and increase of prices in some hours of day and increase fuel price, demand response programs were noticed more by customers. demand response consists of a series of activities that governments or utilities design to change the amount or time of electric energy consumption, to achieve better social welfare or some times for maximizing the benef...

This research establishes a dynamic game-theoretic model that interprets the mechanism of reputation feedback systems in online consumer-to-consumer (C2C) auction markets. Based on the model, a numerical study is conducted to reveal the effects of feedback systems on auction markets. The study shows that the existence of feedback systems greatly improves the performance of online C2C auction ma...

This paper studies the impact of sales promotion on consumers’ intention to purchase online in the setting of a consumer-to-consumer (C2C) marketplace. The research is grounded in the theory of Technology Acceptance Model (TAM). We test a number of hypotheses empirically about the relationship between online sales promotion, TAM and C2C online purchasing intention. The finding of this study sug...

China’s fast-growing online consumer-to-consumer (C2C) market merits widespread research efforts. However, it has so far received little research attention. In this exploratory study, we chose Taobao – a leading online C2C auction company in China with more than 70% of market shares – as our research context. We focus on the general market structure of Taobao in terms of three factors: market d...

When public transport system represents a primary need for citizens, the analysis of users’ satisfaction is of the utmost importance to offer and obtain an efficient service. It is clear that a customer will be "satisfied", if his expectations are met and will be" disappointed", if his needs are ignored. In the transport field, the formulation and the definition of organizational and operationa...

1567-4223/$ see front matter ̆ 2011 Elsevier B.V. doi:10.1016/j.elerap.2011.06.001 ⇑ Corresponding author. E-mail address: [email protected] (M. Xia). In consumer-to-consumer (C2C) markets, sellers can manipulate their reputation by employing a large number of puppet buyers who offer positive feedback on fake transactions. We present a conceptual framework to identify the characteristics of collusive...