Today’s advanced web-based technologies create expanded opportunities for collaboration and customer knowledge sharing. However, research on customer knowledge sharing in web-based communication remains new. This study aims at proposing a theoretical framework for understanding customer sharing behaviors, which we define as voluntary acts of contributions by providing information or sharing exp...

As e-commerce offers new channels for companies to reach consumers, it also brings about significant challenges to the ability to response to customer changing needs, which is named “customer agility”. Both practitioners and researchers consider information management as a source of customer agility. Drawing on the information management literature, this research program attempts to propose an ...

understanding customers’ needs and wants, through their view, will help to generate a stronger and more strategic focus on the achievement of marketing objective and customer satisfaction. this study is an applied research with descriptive analytical methodology. the research was carried out among buyer of television sets in isfahan the sample size was 195 which have been selected randomly from...

Conductive polymers find key applications ranging from optoelectronics and OLEDs to conductive composite materials. The synthesis of monomers, such as thiophene derivatives, pyrroles aniline, mainly relies on oxidative polymerization, the processing so-formed (insoluble) is a major issue that needs be addressed. In present work, photopolymerization 3,4-ethylenedioxythiophene (EDOT) by visible l...

qfd is a mechanism for translating the voice of customer into product through various stages of product planning, engineering and manufacturing that widely implemented in modern enterprises throughout the world. in parallel with welcoming to qfd, a lot of academic efforts have gone into improving and completing this method. now traditional methods for determining relative importance of factors ...

Profitability analysis is a tool which enables the users to evaluate company’s performance. Customer profitability analysis idea is to figure out the customer service activities and cost drivers to determine the profitability of each customer or group of customers. The use of customer profitability analysis appears as a powerful tool to allow management to consider the cost and profit from a cu...

The ability to capture customer needs and to tailor the provided solutions accordingly, also defined as customer intimacy, has become a significant success factor in the B2B space in particular for increasingly "servitizing" businesses. Providers aim at achieving competitive advantages, such as cross-selling and customization by leveraging customer relationships and customer knowledge. However,...

The Cloud computing Software-as-a-Service (SaaS) model has changed the sales model for software providers. The SaaS model transforms the traditional license based model to a subscription model, which allows customers to access applications over the Internet without software and hardware upfront costs and provides reduced maintenance costs. However, the key for sales is still customer satisfacti...

Web applications play a vital role in the IT field for satisfying the web customer. The customer always depends on the online transaction processing system. The web application has various forms which gives a complete service to the customer. These various forms have options that are used to satisfy the customer’s needs because of the attraction over web sites existing in the global market. The...

To satisfy customers and achieve market success, an engineered product must be designed to match the intended application. It is asserted here that successful products in mature markets have followed a set of implicit rules which represent necessary (but not sufficient) criteria for success. This research seeks to discover and document an understanding of some of these implicit rules, and conve...