Background: A hospital is in constant demand of holistic service. Different professions and different generations staff, intertwining with kinds demands from all sorts customers, making a high-pressure workplace, conduct 24 hours various activities. This leads to disturbance work life balance, resulting dissatisfaction doctors toward the hospital. From 2015 onward, Gen Y (known as millennial) h...

Characterization and evaluation of a biological submerged filter was carried out on a full-scale pilot plant performing removal of biochemical oxygen demand (BOD) and total nitrogen (TN) from pre-treated urban wastewater. The average influent values of BOD5, chemical oxygen demand (COD) and TN were 370, 1,015 and 60 mg/L, respectively. The pilot plant produced good discharge quality during stea...

Introduction: Most of the older adults have to be hospitalized and patients’ satisfaction from the provided services is one of the key performance indicators in healthcare centers. Feeling satisfied with the treatment process and provided services can motivate the elderly patients to continue their treatment, which ultimately leads to a reduction in the disease load and disability in olde...

BACKGROUND We sought to determine whether perceived patient-centered medical home (PCMH) characteristics are associated with staff morale, job satisfaction, and burnout in safety net clinics. METHODS Self-administered survey among 391 providers and 382 clinical staff across 65 safety net clinics in 5 states in 2010. The following 5 subscales measured respondents' perceptions of PCMH character...

The aim of this study was to evaluate the satisfaction rate of hospital managerial/clinical teams (HMCTs) including principles (chief executives), managers, supervisor pharmacists and head nurses from services presented by private sectors directing 10 pharmacy departments in hospitals affiliated to Shahid Beheshti University of Medical Sciences.This study is an observational and descriptive stu...

this study examines the impact of service quality on customer satisfaction and loyalty in indian banking sector by applying servperf scale. a total of 50 customers of state bank of india, mohan nagar township branch of salem district in tamilnadu were interviewed on convenient basis for the above purpose.  tools like exploratory factor analysis. inter-correlation, analysis of variance, multiple...

• Objective: To establish the validity of a total score for the Critical Care Family Satisfaction Survey (CCFSS). • Design: Instrument validation study. • Setting and participants: 2494 family members of patients admitted to 10 critical care units over a 3-year period. • Methods: A total score was computed by summing the 5 subscales of the survey, providing a score in the range of 5 to 25. Tota...

background : irregular population growth is considered as a serious threat to the international community and is also a major obstacle for nations’ social and economic development. thus, one of the ways to have a healthy community is to control the population and provide safe and effective contraceptive methods. hormonal contraceptives are the most effective method of birth spacing. the present...