One of the challenges citizens and businesses face in interacting with governments for entitled services or compliance services is to find the right set of regulations and rules that are applicable for them. Very often the regulations and policies that determine the applicability of specific services are implemented and provided by separate government agencies, thus scattered in different Web s...

The study explores the adoption of an electronic government (e-government) system called electronic district (e-District) system in context of India. The study validates the decomposed theory of planned behaviour (DTPB) to understand the impact of its factors on the potential adopter’s intention to adopt this system. The proposed research model is validated using the data collected from 304 res...

Government agencies around the world are making their services available online. The success of e-Government initiatives is contingent upon citizens’ willingness to adopt these Web-enabled services. This study uses Moore and Benbasat’s (1991) perceived characteristics of innovating constructs to identify factors that influence citizen adoption of e-Government initiatives. To pilot test our adop...

Transparency has often been hailed as one of the main mechanisms through which corruption can be combated due to the fact that it supposedly increases levels of accountability. In this sense, e-Government would be the platform through which this can be achieved. However, as the author demonstrates, this is a failed assumption since it is not applicable to several national contexts, such as is t...

Forms are essential artifacts of government service delivery to transmit information between the customer and the government. However, customers perceive forms as too complex. Since the complexity of a system is influenced by the diversity of its components, this paper’s main contribution is the identification of characteristics of forms and their components that drive the diversity of differen...

Bedarfsorientierung und Qualitätssteigerung von Verwaltungsdienstleistungen sollen mit Hilfe von E-Government durch die sinnvolle Integration mehrerer Verwaltungsleistungen oder –kontakte erfolgen. Dieser als Prozessketten bezeichnete Ansatz umfasst mehrere Integrationsprinzipien, bei denen entweder die durchgängige Unterstützung von Wertschöpfungsketten im Unternehmen oder der Abbau von Bürokr...

E-Government is an urgent topic for developing countries. In Egypt and after the latest political, societal and economic changes over the last three years, it is becoming a critical issue for economic and sustainable development. In this paper, we enunciate the need for a shared public services framework for e-government in Egypt. Furthermore, we discuss the different aspects that need to be co...