The long tail phenomenon has been heavily discussed in recent years. What has been neglected so far is its striking relevance for electronic services. Whereas consumers expectations about information goods are often vague and transient, their requirements are pronounced and specific when it comes to the functional and non-functional characteristics of electronic services. Moreover, modular serv...

Besides the conclusion of agreements about quality of service (QoS), one of the major prerequisites for a global service market are means to monitor the fulfillment of those agreements. From a user’s perspective, the time needed to complete a service transaction represents one of the most critical QoS parameters. As most electronic services are usually based on distributed applications, obvious...

This study examines how service consumption experience affects long-term relational exchange in the EME. An analytical framework is developed and tested to validate a comprehensive research model of service consumption experience and its antecedents and consequents, in the EME, leading to long-term exchange relationship between the consumers and service providers. Analyses of data from 415 Chin...

Because small and medium sized businesses form the basis of the national economy, creating conditions under which they can maintain stable growth in a more competitive environment is a principal challenge for continuous economic growth. Due to a lack of managerial resources in practice, however, they experience difficulties in raising funds and accessing the financial market. On the other hand,...

Electronic Commerce platforms offer an opportunity for businesses and challenges for research. As closed markets do require generic transport services only, open Electronic Commerce marketplaces need to deal with the delivery of advanced electronic services due to intense trends to value added information services. After having deployed proprietary platforms, solutions with global access networ...

Although the electronic government is under heavy development, a clear vision doesn’t seem to exist. In this study 20 interviews among leaders in the field of e-government in the Netherlands resulted in different perspectives on the future of electronic public service delivery. The interviews revealed different objectives and interpretations of the presuppositions regarding citizens’ desires. O...

For expediently integrating service partners and software modules to enhance the openness and service level of the manufacturing integrated service platform, the browser/server/database architecture is presented as its software architecture, on this basis, its function structure is divided into preponderant manufacturing resource sharing system, intelligentized and independent design system for...

Electronic contract signing allows two potentially dis-trustful parties to digitally sign an electronic document “simultaneously” across a network. Existing solutions for electronic contract signing either require the involvement of a trusted third party (TTP), or are complex and expensive in communication and computation. In this paper we propose an electronic contract signing protocol between...