OBJECTIVE We performed an integrated cross-sectional analysis of relationships between long-term care work environments, employee and resident satisfaction, and quality of patient care. METHODS Facility-level data came from a network of 203 skilled nursing facilities in 13 states in the eastern United States owned or managed by one company. K-means cluster analysis was applied to investigate ...

*TOM MCMULLEN is a Vice President and North American Reward Practice Leader for Hay Group, accountable for client project delivery, reward capability development and thought leadership. MEL STARK is a Vice President with Hay Group. He is a Regional Reward Practice in the firm's Metro New York Office and manages the firm's relationship with Fortune Magazine. He is focused on adding clarity to cl...

Leaders of health care organizations are increasingly interested in ways to attract, retain, and gain commitment from their employees. This interest is created in part because high turnover rates and the lack of commitment negatively affect the provision of care and the bottom line in their organizations. In a quality and cost conscious health care environment, health care managers need to find...

This article describes positive outcomes in culture, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, employee engagement, and clinical quality as a result of using shared governance, specifically unit practice councils (UPC) or staff councils, to implement Relationship-Based Care (RBC).

This longitudinal study examined whether employees can impact their own well-being by crafting their job demands and resources. Based on the job demands-resources model, we hypothesized that employee job crafting would have an impact on work engagement, job satisfaction, and burnout through changes in job demands and job resources. Data was collected in a chemical plant at three time points wit...

Achieving the organizational objectives needs employees’ behavior and their collaboration with management. Strategic behavior-driven is depend on different factors. The aim of this article is to determine the impact of factors on strategic behavior-driven. A conceptual model was developed and tested on a survey in Social Insurance Company of Tehran which employees’ participated. Data collected ...