Employee theft of both property and time is an expensive and pervasive problem for American organizations. One antecedent of theft behaviors is employee dissatisfaction, but not all dissatisfied employees engage in withdrawal or theft behaviors. The authors tested a model of theft behavior by using an organization's climate for theft as an explanatory mechanism. They found that dissatisfaction ...

Firms are continuously improving their human resource management (HRM) practices in order to achieve sustainable competitive advantage and increase their profitability. These practices include employee involvement, training, empowerment, compensation and rewards, etc. The purpose of this research is to examine the relationship between human resource practices and firm performance. Using compani...

Many contemporary organizations are placing a greater emphasis on their performance management systems as a means of generating higher levels of job performance. We suggest that producing performance increments may be best achieved by orienting the performance management system to promote employee engagement. To this end, we describe a new approach to the performance management process that inc...

Employee portals are utilized by many companies to improve information exchange and communication between their employees as well as to better support business processes. Assessing the benefits of employee portals has become important, owing to limited IT budgets and the need to justify investments in portals. In this paper, we propose a conceptual model for measuring the effectiveness of emplo...

This paper focuses on the changing prevalence and activities of workplace employee representatives over the period 1980-2004. The broad changes that affected industrial relations in Britain over this period had profound effects for trade unions. How did these changes affect employee representation in the workplace? The paper assesses whether the numbers of shop stewards fell in line with union ...

Employee or independent contractor designation has significant tax implications for the Certified Registered Nurse Anesthetist (CRNA). On superficial view, it appears that a CRNA who is medically directed would be under a number of controls that would force the CRNA to be in an employee status. However, on analysis, it seems that for tax purposes a CRNA can be medically directed while also bein...

a r t i c l e i n f o The existing operations management literature has extensively investigated the associations between customer satisfaction and firm performance. However, how to improve customer satisfaction through employee empowerment, service reward, and service training has rarely been investigated. In this research, we tied human resource and service operations management to each other...