This chapter describes enterprise resource planning (ERP) systems as a fundamental tool in the intelligent enterprise and therefore, constitutes an important element for knowledge management. The definition of these systems, their main characteristics and the historical evolution are presented. The ERP market and market trends are described, with special emphasis on the usage of the Internet as...

Management and implementation of Enterprise Resource Planning (ERP) systems have tended to concentrate on their transactional and record-keeping aspects, rather than on their decision-support capabilities. This paper explores connections between ERP systems and decision support based on the perceptions of 53 ERP system adopters. It offers new insights into the important objectives that are (and...

Today, enterprise resource planning (ERP) software systems are one the fastest growing segments of the business–software industry. They offer a single system linking all corporate operations, including planning, manufacturing, sales, vendor relations, inventory control, human resources, and accounting. Companies around the world spent billions of dollars and expended untold man-hours installing...

Due to the high uncertainty of business environment, the complexity and diversity of enterprise resource planning (ERP) projects and conflicting assessment criteria, appropriate ERP software selection can be viewed as a multi-criteria decisionmaking (MCDM) problem. Among the MCDM methods, extent analysis method (EAM) has been employed in many applications due to its computational simplicity. Ho...

This research report provides preliminary results in terms of ERP system selection criteria across five European Union countries based on empirical studies. The paper provides a structured list of decision making criteria considered in ERP decisions and contrasts weights as well as achievement levels across countries. Research was guided by the Delone & McLean Information Systems (D&M IS) succe...

--This study draws on uses and gratification theory (UGT) to develop and empirically test a model for explaining enterprise resource planning (ERP) system acceptance and use. Accordingly, gratifications from the UGT such as enjoyment and informativeness are purported to have direct effects on attitudes toward using ERP and satisfaction with ERP. In turn, ERP attitude and satisfaction hypothesiz...

The main objective of this study was to examine how activity-based costing would be carried out by a standard Enterprise Resource Planning (ERP) system. According to Cooper and Kaplan the requirements for operational-control and ABC systems have fundamentally different purposes and a single, fully integrated approach cannot be adequate for both of these. Nevertheless, the purpose was to extend ...

Nowadays enterprise resource planning (ERP) systems are mostly ready-made software packages, which raises the importance of the ERP system selection. For SMEs a good fit between company business processes and ERP system functionality is a top priority in ERP selection. However, SME companies’ resources are limited and quite often their experience and knowledge of ERP systems is inadequate. Curr...

This research investigates the phenomenon of enterprise mobility through the lens of SAP mobile app store. SAP is a leading vendor in Enterprise Resource Planning (ERP) system, and app stores are digital platforms that provide users a central location to effectively browse, purchase, download, and update their mobile applications. By surveying the ERP mobile apps available in SAP mobile app sto...