Enterprise Resource Planning (ERP) system is indeed crucial for service operations competencies in Higher Education Institutions (HEIs). Previous studies ascertain that ERP system improves an operational efficiency and enhance competitiveness. Though literature has indicated the importance of ERP system for enhancing a firm’s operational performance, there is only a small-scale of ERP adopters ...

There exist some several method offer similar functions and current technologies are poor to discriminate the important weights of attributes of enterprise resource planning system, due to the complexity of metrics and involvement of consumer’s vague perception. Entropy method is used to determine the weight of evaluation indexes and establish multi-level fuzzy synthetic evaluation model. Its a...

Higher education institutes like universities cannot ignore the need to teach well known information systems, like ERP systems. Case studies are the most chosen way to introduce the handling of these systems to fulfill the needs of the international employment market and to provide a practical focus within the education. Effective teaching concepts have to improve this situation by considering ...

Information in enterprise is, now more than ever, a fundamental resource. In order to increase enterprise performance, economics paradigms focus on how to better manage it. Information Systems (IS) are systems whose activities are devoted to capture and to store data, to process them and produce knowledge, used by any stakeholders within an enterprise or among different networked enterprises. T...

Adopting a focus on CRM has been an industry standard for nearly two decades. While evidence suggests that a majority of the attempts to implement CRM systems fail, no single reason for the failures has been identified. Assuming that CRM implementation is an extension of a customeroriented business strategy and assuming successful integration with Enterprise Information Systems such as Enterpri...

In the age of the information and knowledge, organizations depend heavily on information systems to support regular operations, solve problems, and make flexible responses to the competition around the world. In the early stages, organizations tended to develop stand-alone systems for a single functional area or business unit; maintaining many different systems led to enormous costs. Organizati...

The healthcare industry is the largest industry in the US, and costs are growing rapidly. There is also an increase in waste, medical errors and patient injuries. One central problem is that hospitals have compartmentalized and disaggregated business models in which clinical specialists duplicate information. An international project called Integrating the Healthcare Enterprise (IHE) is underwa...

 The complex information systems such as enterprise resource planning (ERP) systems are essential for organizations to make them competitive. However, the success of ERP system projects is a difficult process as it involves different types of end user assessment. The main objective of the present study is to find the key determinants that open the door to employee satisfaction and adoption of E...