OBJECTIVE To explore patient perceptions of patient-provider communication after an actual adverse medical event because prior patient error studies are rarely based on real situations. DESIGN We conducted four patient focus groups using a semi-structured guide. We analyzed transcripts using an editing approach to identify themes. SETTING Three sites in Colorado. STUDY PARTICIPANTS partic...

A previous cross-sectional survey highlighted that restaurant staff in Brighton had gaps in their knowledge of food allergy, which could lead to the provision of unsafe meals to food-allergic customers. A food allergy training event was developed by a multi-disciplinary team (health service researcher, clinician, teacher and patient group representative) to equip restaurant staff with the knowl...

PURPOSE Sporting events constitute attractive platforms for providing participants with unique experiences. This study was aimed at investigating the structural relationships among perceived sporting event quality, image, trust, satisfaction, and loyalty of small-scale golf tournament participants.METHODS The questionnaire structured in five dimensions: quality (4 sub-dimensions 13 items), imag...

This paper analyzes the returns to training that was co-fi nanced by the German voucher program Bildungsprämie. The estimation strategy compares outcomes of participants in voucher training with voucher recipients who intended to participate in training, but did not do so because of a random event like course cancellation by the provider of training. We fi nd no impact of voucher training on wa...

The present research employed seven motivational factors to delineate sports-event volunteer segments for the 2012 London Olympic Games. The investigators conducted a survey of 11,421 volunteers in the 2012 London Olympic Games and used the factor-clustering method to identify three distinct segments (i.e., the obligated, the enthusiastic, and the semi-enthusiastic). In addition, these segments...

Model-oriented formalisms rely on a combination of safety constraints and satisfaction of refinement obligations to demonstrate model correctness. We argue that for a significant class of models a substantial part of the desired model behaviour would not be covered by such correctness conditions, meaning that a formal development potentially ends with a correct model inadequate for its purpose....

A comprehensive preadmission process for open heart surgery patients sets the stage for preventing post-operative complications and improves patient outcomes. Due to the complexity and expense of open heart surgery, it is essential for every organization to ensure that patients are adequately assessed, well educated and prepared both clinically and psychologically for the event. Establishing a ...

Documenting, specifying and analyzing complex domains such as information systems or business processes have become unimaginable without the support of graphical models. Generally, models are developed using graph-oriented languages such as Event Driven Process Chains (EPCs) or diagrams of the Unified Modeling Language (UML). For industrial use, modeling languages aim to describe either informa...

Medical work is highly stressful, and physicians increasingly feel loss of control over their clinical decision making. Nonetheless, most physicians are competent and achieve a reasonable level of satisfaction in their personal and professional lives that serves as good preparation for managing the litigation experience (box 1). Physicians are especially challenged, however, when an unexpected ...

This paper describes the modification and outcome of a performance test applied to a university wide learning management system under realistic conditions to identify usability problems and to compare measures such as success rate, task time and user satisfaction with requirements. Two user groups with 20 test users each took part in this study. During the whole test psychophysiological paramet...