A decision model using of the Analytic Hierarchy Process (AHP) was investigated to reflect the relative importance of quality of service (Qos) needs of an Information and Communication Technology (ICT) system by health service related applications. A pilot study is carried out in Health institutions in Chile to examine priority criteria from end users perspective concerning Qos issues. The purp...

introduction: attempts from some colleges of medicine in iraq were made trying to overcome the problems and suffocations that faced undergraduate medical studies in our country and trying to respond to our community health needs to increase awareness, evidence-campaign for staff members of the college and for administration and students focusing mainly on medical education quality and best prac...

introduction: in any organization particularly in health care centers, the clients' satisfaction provides the conditions to achieve the pre-determined objectives. one of the ways to get the clients' satisfaction is to follow the clients' takrim plan. to this end, in this article, the clients' takrim plan was studied in health centers affiliated with oil industry organization. methods and materi...

INTRODUCTION Service quality and customer satisfaction are very important components of competitive advantage in the health care sector. The SERVQUAL method is widely used for assessing the quality expected by patients and the quality of actually provided services. OBJECTIVES The main purpose of this study was to determine if patients from state and private health care facilities differed in ...

A study of private-sector immunization services was undertaken to assess scope of practice and quality of care and to identify opportunities for the development of models of collaboration between the public and the private health sector. A questionnaire survey was conducted with health providers at 127 private facilities; clinical practices were directly observed; and a policy forum was held fo...

It has been well recognized internationally that hospitals are not as safe as they should be. In order to redress this situation, health care services around the world have turned their attention to strategically implementing robust patient safety and quality care programmes to identify circumstances that put patients at risk of harm and then acting to prevent or control those risks. Despite th...

The World Health Organization advocates task-shifting, the process of delegating clinical care functions from more specialized to less specialized health workers, as a strategy to achieve the United Nations Millennium Development Goals. However, there is a dearth of literature describing task shifting in sub-Saharan Africa, where services for antiretroviral therapy (ART) have scaled up rapidly ...

INTRODUCTION Financial incentives are widely used in health services to improve the quality of care or to reach some specific targets. Pay for performance systems were also introduced in the primary health care systems of many European countries. OBJECTIVE Our study aims to describe and compare recent existing primary care indicators and related financing in European countries. METHODS Lite...

Few studies have explored the socio-economic profile, service utilisation, obstetric history and pregnancy outcomes of ethnic women who utilise ethno-specific obstetric services in Australia. The purpose of this study was to form a profile of women who accessed the Ethnic Obstetric Liaison Services (EOLO) in South Western Sydney Area Health Service (SWSAHS), New South Wales and explore their be...

BACKGROUND Uganda is one of the 57 countries with a critical shortage of health workers. The aim of this study was to determine how the human resources and health service crisis was covered in Ugandan newspapers and, in particular, how the newspapers attributed accountability for problems in the health services. METHODS We collected all articles related to health workers and health services f...