Guest satisfaction is a crucial aspect affecting the performance of hospitality business. Satisfaction recognized as primary driver customer loyalty. feeling guest that their expectations have been met or exceeded. Hence, study sought to examine role housekeeping department towards satisfaction. The case was Isola Sacra Hotel in Italy. literature based. analysis based on findings from preceding...

The hotel sector of canton Sucre has deficiencies in its infrastructure, especially old buildings, the hotels were not built with all technical standards. Additionally, they have quality standards and preventive maintenance their facilities, which constitutes greatest difficulties offering destination to national international market. purpose study was establish an improvement program increase ...

Numerous studies have been conducted on the interpretation and translation of English terms into other languages. The purpose this study was to identify adequate Indonesian equivalent terminology for hotel amenities, services, facilities applied in strategies utilized by both domestic international guests understanding their native language. Qualitative research methodology used. subjects inclu...

One of the largest operators of hotel properties, with over 7,200 hotel properties in every category _ from upscale to economy _ was faced with a challenge when it came to its reservation system. As mergers and acquisitions emerged as a popular solution to the decline of occupancy and revenue across the industry, the hotel operator, known for its exceptional customer service and value, sought a...

Social media usage for news, feedback on services, and even shopping is increasing. Hotel food cleanliness staff behavior are also discussed online. Hotels reviewed by the public via comments their websites social accounts. This assists potential customers before they book services of a hotel, but it creates an opportunity abuse. Scammers leave deceptive reviews regarding never received, or inj...

Marketing strategy is an important thing that consists of the marketing mix (7Ps), artificial intelligence, and digital marketing, one which useful for increasing hotel occupancy. The considering Product, Price, Promotion, Place, People, Physical Evidence, Process aspects by following conditions COVID-19 pandemic. One hotels have implemented this GH Universal Hotel Bandung. During pandemic, man...

Workflow Definition module defines the abstract workflow. This definition will be sent to the Workflow Instantiation component (introduced later on) for workflow instantiation process. As introduced, a service (or a functionality) can be delivered on difha l-0 07 94 02 3, v er si on 1 25 F eb 2 01 3 2 Middleware Architecture 7 ferent levels, so this abstract business process can publish multipl...