Many bank customers are still reluctant to conduct their financial transactions online. The aim of this paper is to provide an improved understanding of determinants of online banking adoption in Austria. The authors propose a conceptual model that integrates perceptions of innovation characteristics and individual differences and report an empirical study with 372 bank customers in Austria. Lo...

This paper draws upon innovation diffusion theory and more recent conceptualizations of IT adoption behavior to examine systematic differences among Rogers’ adopter categories. We extend Rogers’ theory by characterizing adopter categories based on personality, belief, and attitudinal variables recently found to be salient in IT adoption behaviors. Theoretical predictions were empirically tested...

Adoption of innovations, whether new ideas, technologies, or products, is crucially important to knowledge societies. The landmark studies of adoption dealt with innovations having great societal impact (such as antibiotics or hybrid crops) but where determining the utility of the innovation was straightforward (such as fewer side effects or greater yield). Recent large-scale studies of adoptio...

This paper examines post-adoption behavior (continued adoption versus discontinuance) within the context of online service use. Innovation diffusion theory is used as a theoretical framework to extend information technology adoption research to the case of post-adoption behavior. This theory is used to formulate 11 research hypotheses distinguishing discontinuers from continuing adopters and ex...

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In this paper, the author examines phenomenology and hermeneutics as research traditions and proposes a philosophical basis for their use. The author develops an iterative research process model that meets the needs of socio-technical research into technical innovation. This rigorous hybrid methodology is called hermeneutic phenomenology and is shown to be an excellent approach to dealing with ...

There is substantial research in the area of diffusion of innovation theory (DoI), and its application to information systems and information technology (IS/IT) innovation within organisations. However, scholars in recognition of the conceptual limitations of DoI, have called for the incorporation of certain aspects of social network theory (SNT) into DoI framework. In developing countries, one...