The global IT outsourcing market is estimated to exceed $121 billion by the year 2001. To assess current market practices and experiences, a survey was distributed to 600 US and UK CIOs. The 101 US and UK respondents are generally pleased with information technology (IT) outsourcing. In particular, respondents rated overall supplier performance as “good,” respondents mostly realized the benefit...

This paper reports on an empirical study of the multidimensionality of partnership quality in IT outsourcing arrangements and the relationships between these dimensions of partnership quality. A two-phase national survey was conducted to collect empirical data to confirm the dimensions of partnership quality in an IT outsourcing arrangement from the client organisation perspective and to identi...

Outsourcing of information systems and information technology investments has become a popular method for organizations to achieve their business goals and objectives. However, there is no guarantee that the outsourcing will be perceived as successful due to the very different expectations held by the various stakeholders. The results indicate that the use of IS/IT investment evaluation and ben...

Relationship has become important for the success of IS/IT outsourcing projects. Although some studies have explored the issues of IS/IT outsourcing relationship in the past, these studies are mostly limited to the client's perspective. We explore from the vendors' perspective the nature, role and influence of relationship quality on outsourcing success. Therefore the main purpose of this study...

AbstrAct Offshore outsourcing has been a growing phenomenon in recent years. Rarely will an IT professional pick up a trade publication or journal without some article relating to outsourcing or offshore outsourcing. This in turn raises the question for IS educators—what should we be doing to better prepare our graduates for a future where offshore outsourcing is a reality? This article looks a...

By optimizing its outsourcing strategy, a company faces the opportunity to lower the overall costs of its IT project portfolio. Without considering risk and diversification effects appropriately, companies make wrong decisions about how much of a project is reasonable to outsource. In this paper, we elaborate a model to identify a project’s optimal degree of outsourcing at a fixed price, consid...

IT outsourcing’s adoption by some of the largest international corporations has seen outsourcing become a key component of the Information Management agenda. However, the process of evaluating, selecting, and subsequently contracting out or selling the organization’s IT assets, people and/or activities to a third party supplier raises significant concern in light of the inherent ‘Winner’s Curse...

Outsourcing has been considered as an important source of innovation, nowadays. The paradigm of open innovation suggests that valuable ideas may occur either inside or outside the company, as in the Information Technology (IT) outsourcing. In view of the emerging paradigm of open innovation, this paper analyzes the IT outsourcing process as an external source of open innovation. This research h...

Given today’s fierce competition among application service providers (ASP), one key question for any ASP is how to retain their customers’ loyalty through partnership establishment and provision of quality of service. However, prior studies focused on the ongoing relationships between the ASP and clients are sparse. This study investigates the perspectives of small and medium firms for their in...

Out of the various motivations and intentions for outsourcing information technology, customers’ expectations of innovative IT products and services for business advantage have only recently become an emerging issue among IT service providers and their customers. But little is known about ITenabled innovation in IS outsourcing settings and how to manage such outsourcing relationships. Do custom...