With the development of E-commerce and IT facilities, the online and offline channel are integrated in multiple forms. We study consumers' channel choice and retailer's operational decisions with or without the introduction of Buy-online-pick-up-in-store implementation. We find that under these conditions BOPS is more profitable: (1) the inventory cost is high and additional sales are moderate;...

This paper reports on a qualitative study of South Australian General Practitioner (GP) attitudes towards adopting Health Informatics (HI) technology. The study suggests attitudes are determined by GP perceptions of competing managerial, technological and political factors. Findings indicate increased exposure to HI use in performance of their role influences GP perceptions of the importance an...

Electronic knowledge repositories represent one of the fundamental tools for knowledge management (KM) initiatives. This research examines organizational and dyadic factors that determine the effectiveness of knowledge refinement, the process of evaluating, analyzing and optimizing the knowledge object to be stored in a repository. A survey study with a matched-triad design was conducted with 3...

"Knowledge management" is something of a fad in today’s business press. At the same time, it addresses key issues that can lead to success within organizations. Knowledge management addressed how organizations can manage the knowledge embedded in its systems, and contained in the heads of its employees. It also systematically considers how advanced information technology can be used to leverage...

Many of the management practices that contribute to improving a firm’s environmental performance are developed in the area of logistics management. The aim of this work is to contribute to identifying the factors determining the implementation of these practices by studying two variables: the environmental pressure of the stakeholders as perceived by the firm and the values and beliefs of its m...

MALCOLM G. PATTERSON, MICHAEL A. WEST,* VIV J. SHACKLETON, JEREMY F. DAWSON, REBECCA LAWTHOM, SALLY MAITLIS, DAVID L. ROBINSON AND ALISON M. WALLACE Institute of Work Psychology, University of Sheffield, Sheffield, U.K. Work and Organizational Psychology, Aston Business School, Birmingham, U.K. Manchester Metropolitan University, Manchester, U.K. Sauder School of Business, University of British...

This paper uses the Luenberger productivity index to evaluate the productivity changes of Greek Life insurance companies between 1994 and 2003, combining operational and financial variables. It is found that the average annual productivity change was about 19% and was due to technological progress, whereas the impact of efficiency was minimal. It seems that deregulation, established by the Thir...

This article deals with efficiency improvement and how to identify appropriate benchmarks for inefficient firms to imitate. We argue that the most relevant benchmark is the most similar efficient firm. Having interpreted similarity in terms of input endowments, the problem reduces to find the closest reference firm on the efficient subset of the isoquant. To such an end, we introduce the concep...

• It appreciates over a period. • Its output is larger than the input. • It provides a utility value to each one of the physical assets. • The flexibility of an organization depends more on people than on any technical factors. ■ HRM is concerned with policies and practices that ensure the best use of the HRs for fulfilling the organizational and individual goals. ■ The managerial functions of ...

This paper ranks the pension funds management companies according to their change in total productivity for the period 1994–2007. We estimate the change in total productivity, breaking this down into technically efficient change and technological change by means of data envelopment analysis (DEA-Malmquist index). The aim of this procedure is to seek out those best practices that will lead to im...