Abstract Media and communication studies is a comparatively young academic discipline in Sweden. The subject’s establishment began with the 1960s—a time when expansion of mass media led to bigger demand for analysis, education critical reflection. Along that, political commercial interests more knowledge commissioned research, another considerable factor development institutionalization. field ...

We can perhaps assume that the use of a medium of communication over a long period will to some extent determine the character of knowledge to be communicated and suggest that its pervasive influence will eventually create a civilization in which life and flexibility will become exceedingly difficult to maintain and that the advantages of a new medium will become such as to lead to the emergenc...

How have cutthroat competition and high growth compelled telecom service providers to innovatively use social media to outperform competitors, improve customer communication and maintain loyalty? Why have service providers made huge investments in social media for their CRM strategy? This case study analyses how Tata DoCoMo used social media to positively influence customer experience. The case...

Social media enable individuals to share knowledge, experiences, opinions, and ideas among each other. With regard to political sector, social media can be an enabler for participation and democracy among citizens. As the 2008 U.S. presidential election campaigns have shown, social media platforms such as social network sites (SNSs), microblogging services or weblogs can also be successfully us...