The paper provides a survey research report on the information security and communication management disciplines within the scope of Web Banking. The benefits and uses of information and communication approaches were examined to determine their influence on the effective management of web banking security risks. Information and communication approaches have not changed the structure of security...

We present the JOANA (Java Object-sensitive ANAlysis) framework for information flow control (IFC) of Java programs. JOANA can analyze a given Java program and guarantee the absence of security leaks, e.g. that a online banking application does not send sensitive information to third parties. It applies a wide range of program analysis techniques such as dependence graph computation, slicing an...

In this paper, we first attempt to review user acceptance theory and then discuss the four common models. Second, this study intends to assess the relationship of Users’ Informational-Based Readiness (UIBR), the tendency to adopt Internet banking services JIBC August 2009, Vol. 14, No. 2 2 as an innovation and whether or not it contributes to the prediction of an individual’s intention (decisio...

Research referring to e-Banking portals has often been conducted focusing on acceptance and usage of private customers. The customer group of small and medium enterprises (SME) was only rarely an object of investigation. Especially SMEs are a difficult group for banks to be profitable in. An obvious trend in this context is the strategy of banks to increase profits by improving cross-selling fi...

In this paper, we present a conceptual framework that helps to better understand and assess the impacts of information technology on customer loyalty in retail banking. To do so, we define the concept of customer loyalty and identify its antecedents. A conceptual framework describing the impacts of information technology on loyalty is developed based on the literature in marketing, social psych...

This study examines three trust-building processes (relational, calculative, and institutional) that shapes individual trust in online firms and compares how the effects of these processes change over time as users gain experience with the target firms. It hypothesizes three alternative belief structures resulting from the above processes as determinants of trust, theorizes how their effects on...

The advent of the internet is revolutionizing the financial services industry. In the future, electronic banking (EB) will become a strategic factor, evolving from mere transaction banking to the provision of individual, highly customized solutions. For this new way of EB it is essential to have a profound knowledge about the customer. In this paper, we discuss customer modeling as a solution f...

This special issue of the Journal of Business Research deals with a wide range of marketing research subjects. The papers pertain to the marketing–sales relationship, sport participants' satisfaction, importance–performance analysis, country of origin, internet banking, tourism and travel, and management leadership style. The ten papers in this special issue were selected from the papers presen...

Internet banking service (IBS) is transforming the traditional ways of customer banking. Although IBS is very common in developed countries, however, its adoption by customers in developing countries is still very slow. This may well be due to the lack of customer’s trust in IBS in developing countries. This paper studies the important issue of customer’s initial trust in IBS in the Jordanian c...

New information technologies and emerging business forces have triggered a new wave of financial innovation -electronic banking (e-banking). This study utilizes an innovation model to analyze the impact of e-banking on the incumbent banks. The results indicate that the nature of e-banking innovation is disruptive, leading to drastic changes in both technological knowledge and business model. We...