W study the impact of operational performance on profitability in the context of the U.S. domestic airline industry. In addition, we investigate the impact of focus [Skinner, W. 1974. The focused factory. Harvard Bus. Rev. 52(3) 113–121] on profitability in services. We use quarterly data on all major carriers, available since the introduction of required reporting of service indicators to the ...

To determine whether strategic goals are met, organizations must monitor how their business processes perform. Process Performance Indicators (PPIs) are used to specify relevant performance requirements. The formulation of PPIs is typically a managerial concern. Therefore, considerable effort has to be invested to relate PPIs, described by management, to the exact operational and technical char...

Despite rising interest on the concept of societal resilience and its measurement, little has been done to provide operational indicators. Importantly, an evidence-based approach to assess the suitability of indicators remains unexplored. Furthermore few approaches that exist do not investigate indicators of psychological resilience, which is emerging as an important component of societal resil...

OBJECTIVE Indicators of potentially preventable hospitalisations have been adopted internationally as a measure of health system performance; however, few assess appropriate processes of care around medication use, that if followed may prevent hospitalisation. The aim of this study was to develop and validate evidence-based medication-related indicators of potentially preventable hospitalisatio...

A tool is proposed to monitor the performance of Health Surveillance at state level and strategies for broadening its use. The use of participatory methodologies in all stages of monitoring is recommended, from designing the tool to the analysis and interpretation of indicators. This can be a way of involving stakeholders and improving their joint responsibilities in decision-making, thus incre...

Given the rising numbers of crises in urban settings, Médecins Sans Frontières (MSF) is currently shifting its focus from 'why' it should intervene to 'how' it should intervene effectively in these contexts. Beyond communities affected by natural disasters and epidemics, MSF has chosen to target populations in urban settings that are affected by violence or by marginalisation and neglect: these...

Data envelopment analysis (DEA) is a method frequently used to evaluate relative firm performance. However, high values in a few indicators can lead to a company being regarded as ‘efficient’, despite valuing poorly in other essential indicators. The Inefficiency Countervailed DEA (IC-DEA) method is thus developed. The method first defines an inefficient frontier using the proposed Reverse DEA ...

This paper applies Fuzzy Composite Programming (FCP), which is a Multiple Criteria Decision Making (MCDM) model, to comprehensively assess the organizational effectiveness of knowledge management strategy (KMS) of 15 clinical nursing units in a large metropolitan area hospital. FCP allows the integration of qualitative and quantitative data and provides a better decision model for assessing com...

Reliability of public transport systems has been considered critically important by public transport users, operators and the government. Lack of reliability in public transport results in uncertainty and delays aggravating anxiety and discomfort for the passengers and increases costs due to lost mileage and lower fleet utilisation for the operators. The government emphasises a reliable bus-ser...

The occurrence and abundance of the microfauna groups were compared with the physico-chemical and operational parameters of the Baoding Lugang Sewage Treatment Plant in China. Attached and crawling ciliates were the dominant groups of ciliates. Crawling ciliates and testate amoebae showed a strong association with effluent BOD5 (biochemical oxygen demand). Therefore, these two groups are likely...