Service recovery is a crucial success factor for organizations. Thus, many studies have addressed the issue of post-complaint behavior. Conducting a meta-analysis, the authors test the following path model: ‘‘organizational responses (compensation, favorable employee behavior, and organizational procedures)! justice perceptions (distributive, interactional, and procedural justice) ! post-compla...

PURPOSE This study was a secondary analysis to verify the mediating role of organizational citizenship behavior (OCB) between organizational justice (OJ) and organizational effectiveness (OE) in nursing organizations. METHODS The RN-BSNs and their colleagues in Seoul and Busan were subjects. The data was collected for 20 days between September 13 and October 2, 2004. Two hundred eighty three ...

Organization justice refers to the extent to which employees perceive workplace procedure, interactions, and outcomes to be fair in nature. So, this study aimed to investigate the relationship between organizational justice and quality performance among health care workers. The study was conducted at the Public Hospital in Fayoum, Egypt. The study included a convenience sample of 100 healthcare...

today, given the pervasive role of organizations in human lives and the status of justice in islamic culture, the importance of justice in organizations has become more apparent than ever before. the aim of this research is to offer practical solutions to improve staff performance of university of tabriz based on organizational justice. the research is applied in terms of objective, and its met...

purpose – this study tries to examine how perceived instrumentality organizational (the extent to which employees feel that their display of ocb will help in contributing to organizational operations and achievement of organizational objectives) and perceived instrumentality individual ( the extent to which employees perceive that their display of ocb will help in achieving individual objective...

This manuscript reports the results of two studies, one in the laboratory and one in the field, both of which examined intrinsic motivation as a mediator of the relationship between justice and task performance. Using fairness theory, we argued that procedural justice and interpersonal justice would have significant, independent effects on intrinsic motivation. In general, the results showed th...