introductions: due to versatility and wide range of health care services, the social care insurance organizations can not afford undertaking all health care services for the insured. this is why additional services are taken over by private or commercial health care insurance companies. such services are known as complementary insurance. in this study , it was decided to investigate the satisfa...

intreduction hospitals as main health care prouders have always received great aftention. and in hospitals , special attention ust be paid to the admission unit and its management and organization. the unit plays important role in the evaluation of the hospital. methods and materials it is a descriptive study in which nine inpatients admission units and six outpatient admission units were exami...

background: standard cares in substance abuse treatment centers (satc) have an important role in treatment success achievement. patients’ views will provide valuable information to improve the performance of these centers. the purpose of current study was to determine patients’ comments on quality of addiction treatment at satcs. methods: this cross-sectional study was conducted in 2013. the st...

background: in today's competitive world, organizations' survival and success depends on satisfying customer needs and ex­pec­tations. this is particularly important in health care sector where quality of service and customer relations are the key suc­cess factors. the purpose of this research was to determine whether there was a relationship between patient satisfaction and loyalty to the serv...

background: if you want to start a long journey towards patient safety, you should create a good culture of patient safety among employees alongside structural interventions. the first step in doing so is the assessment of current culture in the organization using different tools. one of the most commonly used instruments of measuring patient safety culture is hospital survey of patient safety ...

background: the increasing number of cesarean section is a great concern in many countries. in iran cesarean section rate has been steadily rising from 35% in 2000 to 40% in 2005. preferences for cesarean are often associated with some factors. objective: to investigate factors associated with preference for cesarean delivery, with special emphasis on pregnant women’s preferences in first pregn...

in recent decades, by increasing complexity of drug therapy, pharmacists considered as health- care members who can help optimizing drug therapy. we know that medicines do not have the anticipated effects all the times and a vast variability may exist in their behaviors in the body. so, it is very crucial to individualize treatment for every single patient. nowadays, optimizing drug therapy in ...

conclusions: the patients' waiting times and the number of patients waiting to receive services in both shifts could be reduced by using multitasking persons and reallocating them to the time-consuming stage of filling prescriptions, using queuing theory and simulation techniques. background: hospital pharmacy is responsible for controlling and monitoring the medication use process and ensures ...

introduction: anxiety and depression are among major problems encountered by most patients after cardiac surgery. they can have serious consequences for patients’ quality of life, physical and psychological morbidity, and follow-up treatments. accordingly, the present study was conducted to determine the status of depression and the associated factors in coronary artery bypass grafting (cabg) p...